SHIPPING INFORMATION

ORDER PROCESSING AND SHIPPING

Orders are typically processed within 24 hours from the time we receive your order request, and are shipped pending order verification and credit card approval. All domestic orders placed before 2pm Pacific Standard Time (PST) are shipped the same business day. Orders placed after 2pm PST or outside of business hours are not guaranteed to ship the same day and will be processed the following day. Orders ship during the business week, Monday through Friday (holidays are not considered business days).

PLEASE NOTE: All orders placed on Saturday or Sunday will be shipped the following Monday, unless otherwise specified. Orders requesting Saturday Pick-Up must be placed before noon PST.

DOMESTIC SHIPPING RATES

Nancy Meyer ships all packages exclusively via UPS. Shipping rates listed below are a flat rate unchanged by order size.

UPS Ground (approx 5-7 business days within the continental US) $15.00
UPS 3 Day Select (within the continental US) $20.00
UPS 2 Day Air (including Alaska and Hawaii) $26.00
UPS Next Day Air (including Alaska and Hawaii) $38.00
UPS Saturday Delivery (within the continental US) $45.00
UPS Saturday Pickup for Monday Delivery (within the continental US) $45.00

Special Notations:

  • We offer domestic delivery service within the United States, including Alaska and Hawaii. (For international shipping options, please see below.)
  • UPS is not able to deliver to Post Office boxes.
  • All Nancy Meyer orders are shipped in a discreet box delivered by UPS.
  • UPS and Nancy Meyer cannot be held responsible for Acts of God; i.e. shipping commitments delayed due to inclement weather or other unavoidable occurrences.
  • If a package is not accepted or is refused and returned to Nancy Meyer, you will be issued a store credit for the amount of the purchase less shipping costs.
  • All packages are insured by Nancy Meyer for their full retail value. Once your package has been delivered, Nancy Meyer is no longer responsible for providing insurance for your package. In the event your package is lost or stolen, we request your compliance with instructions given by Nancy Meyer in order to reclaim the value of the package. Non-cooperation could result in complete package and value loss.
  • Packages with a merchandise value of $1000 or more will require a signature upon delivery, unless otherwise specified during checkout. Please contact a Nancy Meyer associate by email or phone to make alternate arrangements if necessary.

INTERNATIONAL SHIPPING

We are happy to process orders for international delivery. We ask that the customer is fully aware of and in agreement with our international policies and the conditions of purchase and delivery. Please see terms and conditions for international delivery listed below.

UPS Canada Express $60.00
UPS International Worldwide Expedited $80.00

Special Notations:

  • For all first time international customers, we request that the initial order is shipped to the billing address of the credit card used for purchase. When using an internationally issued credit card, we allow 1 – 5 business days processing time to verify the billing address information. Expedited international order processing and alternate shipping address delivery options are available for orders placed using a verified PayPal account.
  • A flat rate of $80.00 USD will be the base charge for international destinations inside the designated country list. A flat rate of $60.00 USD will be the base charge for Canadian destinations. If outside the current list of international destinations, the order will be evaluated on a case by case basis, and additional shipping charges may apply.
  • The customer is responsible for ALL duties and taxes incurred during transit, which are to be paid upon arrival of the package. If the package is not accepted or refused at any point after it has been shipped, the customer is responsible for all expenses incurred thereafter.
  • The customer will be responsible for any costs incurred during the processing of returns and exchanges.
  • Due to import restrictions, all orders to Russia must ship to a verified commercial address.

NEED ASSISTANCE? Contact a Nancy Meyer associate by email at assistance@nancymeyer.com or by telephone at 1-800-605-5098, 10am to 6pm PST, Monday through Saturday.