SHIPPING INFORMATION

Orders are typically processed within 24 hours from the time we receive your order request, and are shipped pending order verification and credit card approval. All domestic orders placed before 2pm Pacific Standard Time (PST) are shipped the same business day. Orders placed after 2pm PST or outside of business hours are not guaranteed to ship the same day and will be processed the following day. Orders ship during the business week, Monday through Friday (holidays are not considered business days).

PLEASE NOTE: All orders placed on Saturday or Sunday will be shipped the following Monday, unless otherwise specified. Orders requesting Saturday Pick-Up must be placed before noon PST.

DOMESTIC SHIPPING RATES  

Nancy Meyer ships all packages exclusively via UPS. Shipping rates listed below are a flat rate unchanged by order size.

$15.00 UPS Ground (approx 5-7 business days within the continental US)
$20.00 UPS 3 Day Select (within the continental US)
$26.00 UPS 2 Day Air (including Alaska and Hawaii)
$38.00 UPS Next Day Air (including Alaska and Hawaii)
$45.00 UPS Saturday Delivery (within the continental US)
$45.00 UPS Saturday Pickup for Monday Delivery (within the continental US)

Special Notations:

  • We offer domestic delivery service within the United States, including Alaska and Hawaii. (For international shipping options, please see below.)
  • UPS is not able to deliver to Post Office boxes.
  • All Nancy Meyer orders are shipped in a discreet box delivered by UPS.
  • UPS and Nancy Meyer cannot be held responsible for Acts of God; i.e. shipping commitments delayed due to inclement weather or other unavoidable occurrences.
  • If a package is not accepted or is refused and returned to Nancy Meyer, you will be issued a store credit for the amount of the purchase less shipping costs.
  • All packages are insured by Nancy Meyer for their full retail value. Once your package has been delivered, Nancy Meyer is no longer responsible for providing insurance for your package. In the event your package is lost or stolen, we request your compliance with instructions given by Nancy Meyer in order to reclaim the value of the package. Non-cooperation could result in complete package and value loss.
  • Packages with a merchandise value of $1000 or more will require a signature upon delivery, unless otherwise specified during checkout. Please contact a Nancy Meyer associate by email or phone to make alternate arrangements if necessary.

INTERNATIONAL SHIPPING  

We are happy to process orders for international delivery. We ask that the customer is fully aware of and in agreement with our international policies and the conditions of purchase and delivery. Please see terms and conditions for international delivery listed below.

$60.00 UPS Canada Express
$80.00 UPS International Worldwide Expedited

Special Notations:

  • For all first time international customers, we request that the initial order is shipped to the billing address of the credit card used for purchase. When using an internationally issued credit card, we allow 1 – 5 business days processing time to verify the billing address information. Expedited international order processing and alternate shipping address delivery options are available for orders placed using a verified PayPal account.
  • A flat rate of $80.00 USD will be the base charge for international destinations inside the designated country list. A flat rate of $60.00 USD will be the base charge for Canadian destinations. If outside the current list of international destinations, the order will be evaluated on a case by case basis, and additional shipping charges may apply.
  • The customer is responsible for ALL duties and taxes incurred during transit, which are to be paid upon arrival of the package. If the package is not accepted or refused at any point after it has been shipped, the customer is responsible for all expenses incurred thereafter.
  • The customer will be responsible for any costs incurred during the processing of returns and exchanges.

TRACKING YOUR ORDER  

You may view the status of your order and tracking information anytime by logging into your account. Once you have logged in with your email address and password, select "My Account" at the top of the page. Select “View Order Status and History” to view your full order history and current tracking details.

  • Pending: Your order has been received and is currently being processed.
  • Shipped: Your order has been processed and is ready to be picked up by UPS. The tracking number will activate once the package is in transit.
  • Cancelled: Your order has been cancelled, either by request or to update information. Updated orders are shown as a new order number in your account history.

GUEST ORDERS  

We recommend creating a Nancy Meyer account to easily access your order history and status. When shopping as our guest, tracking details are available on your shipment confirmation email. If you are unable to locate this email, please contact a Nancy Meyer associate at 1-800-605-5098, 10am to 6pm PST, Monday through Saturday.

CANCELLATION POLICY  

Orders may be cancelled or modified prior to shipment. Cancelling an order will result in no charge to your credit card. If you would like to submit a cancellation or modification request, please contact a Nancy Meyer associate at 1-800-605-5098 during business hours as soon as possible.

Once an order has shipped, we are no longer able to cancel or modify the order. Nancy Meyer's Return Policy applies to all shipped orders. If a package is not accepted or refused and returned to us, a store credit will be issued less the original and return shipment costs. Nancy Meyer cannot be held accountable for Acts of God, i.e. shipping commitments delayed due to inclement weather or other unavoidable occurrences.

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