To ensure the item(s) you wish to exchange for does not sell out, please contact us via email or phone so we may
place your requested item(s) on hold. Once the item(s) is placed on hold, you will receive a Return Authorization Number
(RA #) associating your return with your exchange item(s). If you do NOT include an RA # with your return, your package
will be processed for a merchandise credit. Exchanges must be made within 14 days from the time you receive your
Once you have selected an exchange item(s), please provide the style name, size, and color via one of the following
Online: Email your list of exchange item(s) to firstname.lastname@example.org. A Nancy Meyer associate will place your item(s) on
hold and reply with your RA #.
Phone: Call us at 1-800-605-5098, Monday through Saturday, 10am to 6pm PST with your desired
exchange item(s). You may also call us if you would like assistance selecting an alternate item. Our personal shoppers
and fit specialists are happy to provide additional information regarding our designers or sizing and fit advice for
To ensure accurate exchange processing, please fill out the Return Form included in your package,
listing your RA #, Web Order Number, contact information, and the item(s) you are returning to Nancy Meyer. Include this
form with your return. Detach and keep the customer packing receipt for your records. Once your exchange is processed,
an exchange confirmation email will be sent to the email address indicated on the Return Form.
If the price of the exchange is greater than the amount of the return, the balance can be charged to the credit card
on file for the original order with the cardholder's authorization. If the price of the exchange is less than the
return, the remaining amount will be issued in the form of a merchandise credit.
Please allow up to five business days from the time we receive your package for your exchange to be processed.