ORDER & SHIPMENT STATUS

Nancy Meyer will send you an email confirmation when we receive your order request. Once your order is ready to be picked up by UPS, you will receive a shipment notification email with the tracking information for your package. The tracking number will activate once the package is in transit. Please allow up to 48 hours for tracking information to activate. To ensure order information is received, we recommend adding clientservices@nancymeyer.com to your email’s safe sender list.

Orders received before 2pm PST are shipped the same business day, Monday through Friday, excluding major holidays. Orders received after 2pm PST or outside of business hours are shipped the following business day.

TRACKING YOUR ORDER

You may view the status of your order and tracking information anytime by logging into your account. Once you have logged in with your email address and password, select "My Account" at the top of the page. Select “View Order Status and History” to view your full order history and current tracking details.

  • Pending: Your order has been received and is currently being processed.
  • Shipped: Your order has been processed and is ready to be picked up by UPS. The tracking number will activate once the package is in transit.
  • Cancelled: Your order has been cancelled, either by request or to update information. Updated orders are shown as a new order number in your account history.

GUEST ORDERS

We recommend creating a Nancy Meyer account to easily access your order history and status. When shopping as our guest, tracking details are available on your shipment confirmation email. If you are unable to locate this email, please contact a Nancy Meyer associate at 1-800-605-5098, Monday through Saturday, 10am to 6pm PST.

CANCELLATION POLICY

Orders may be cancelled or modified prior to shipment. Cancelling an order will result in no charge to your credit card. If you would like to submit a cancellation or modification request, please contact a Nancy Meyer associate at 1-800-605-5098 during business hours. Once an order has shipped, we are no longer able to cancel or modify the order. Nancy Meyer's standard Return Policy applies to all shipped orders. If a package is not accepted or refused and returned to us, a store credit will be issued less the original and return shipment costs. Nancy Meyer cannot be held accountable for Acts of God, i.e. delivery delays due to weather conditions.

NEED ASSISTANCE? Contact a Nancy Meyer associate by email at assistance@nancymeyer.com or by telephone at 1-800-605-5098, Monday through Saturday 10am to 6pm PST.